EVVO

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How can we help?

See the answers to the most common questions or get in touch with us.

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Frequently asked questions

Account and access

I didn’t receive the account confirmation email.

Check your spam or junk folder and make sure the address was typed correctly. You can ask for it to be resent on the app’s confirmation screen. The message is sent by support@evvohealth.app.

I forgot my password.

On the sign-in screen, type your email and tap “Forgot my password”. You will receive a link to create a new password with at least 8 characters.

I created my account with Google. What is my password?

Accounts created with Google have no password in EVVO. To sign in, use the Google sign-in button.

Why does the app ask for my date of birth?

EVVO is for people aged 18 or over only. In the new version of the app, the date is confirmed once and cannot be changed later in the app. If you need to correct it, contact support.

How do I delete my account?

On the Profile tab, tap “Delete account” (“Excluir conta”) and confirm. Without access to the app, use conta.evvohealth.app/excluir. This site’s Delete account page has the step by step.

Premium subscription

How do I subscribe to EVVO Premium?

In the app, on the Premium screen. You choose the monthly or annual plan and complete the purchase through the store.

How do I cancel the subscription?

On Google Play, under Payments & subscriptions > Subscriptions, with the account used for the purchase. Uninstalling the app or deleting your EVVO account does not stop billing.

I subscribed, but Premium doesn’t show up.

Open the Premium screen and tap “Restore purchases”, using the same store account you bought with. If the problem continues, write to support.

Using the app

Does EVVO replace a doctor, nutritionist or personal trainer?

No. EVVO is a support tool. Plans and suggestions are generated automatically and are for information only. Seek professional guidance before significant changes to your diet or physical activity.

Who can use EVVO?

EVVO is intended only for people aged 18 or over.

Can I change my coach or tone later?

Yes. The coach, the message tone and notifications can be adjusted on the Profile tab.

Which languages is the app available in?

The app is written in Portuguese and is being translated into English, Spanish, French, German and Italian. Some screens may still appear in Portuguese.

Privacy and data

What data does EVVO process?

The data you provide to use the features, such as your profile, measurements, food preferences, workouts and any health information you choose to record, plus technical operating data. The Privacy Policy describes everything in detail.

Is my data sent to artificial intelligence?

Only what is needed to generate the diet, the workout and the weekly comment, and through EVVO’s servers. Health information only goes to workout generation with both of your authorizations (health information and use in workouts); health conditions and medication are never sent.

Does EVVO sell my data?

No. EVVO does not sell users’ personal data.

How do I exercise my rights over my data?

Write to the contact given in the Privacy Policy. We may ask for information to confirm your identity and protect your account.